Effective Date: 8 August 2025
AC Jewels (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
We may collect the following types of information from you:
- Personal Identification Information: Name, surname, email address, phone number, billing and shipping address.
- Payment Information: Payment card details or banking information (processed securely via our payment gateway and not stored by us).
- Account Information: Login credentials, order history, and preferences.
- Device and Usage Information: IP address, browser type, operating system, and browsing patterns on our website.
2. How We Collect Your Information
We collect personal information in the following ways:
- When you place an order on our website.
- When you create an account with us.
- When you subscribe to our newsletter.
- Through cookies and similar tracking technologies.
- When you contact us via email, phone, or our contact form.
3. How We Use Your Information
Your information is used for the following purposes:
- To process and fulfill your orders.
- To provide customer support and respond to your queries.
- To personalise your shopping experience.
- To send you order confirmations, invoices, and relevant notifications.
- To send marketing and promotional materials (only if you have opted in).
- To comply with legal and regulatory requirements.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Trusted third-party service providers who assist us in operating our website, processing payments, and delivering products.
- Law enforcement or regulatory authorities if required by law.
- IT and security service providers to protect against fraud and maintain website security.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, improve website performance, and analyse site traffic. You may choose to disable cookies in your browser settings, but some site features may not function properly.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Security of Your Information
We implement reasonable security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no internet-based service can be 100% secure, and you share your data at your own risk.
8. Your Rights Under POPIA
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal data.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Information Regulator.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
AC Jewels
Email: info@acjewels.co.za
Phone: +27 (0)11 452 0130